Our Hotel

Hyatt Regency Cancun hotel provides a wide range of services guaranteed to satisfy the needs of all our guests.  We offer a range of function space for all sizes of events, along with quality personalised service and dining experiences.

Just a few of the conveniences that our luxury hotel in Cancun offers include a 24-hour Front Desk, a sightseeing tour desk, a tobacco shop, a jewellery store, a gymnasium, wedding arrangements and valet parking.

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Hotel Features

  • 295 Rooms & Suites with private balconies
  • Extensive beach
  • Beach palapas
  • Views over the Caribbean Sea & Nichupte Lagoon
  • Hyatt Hotels Regency Club
  • Travel Agency
  • Cancun Airport Transfers (charges apply)
  • The Beach House Spa
  • Bi-level Hotel Pool
  • Bali beds
  • Daily activities program
  • Fitness Centre
  • 9 Multifunctional Meeting Rooms
  • Garden Area for Themed Events
  • Wedding Venues & Packages
  • Event Planning
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Accessibility

Hyatt Regency Cancun offers specially designed rooms for physically challenged guests. Our staff is committed to ensuring that we meet and exceed all the requirements of the Americans with Disabilities Act and is trained to accommodate guests with special needs, enabling all guests to have an enjoyable and safe stay.

In addition to our standard amenities, we provide:

  • Wheelchairs available on request from the concierge
  • Audible smoke detectors
  • Wheelchair-accessible elevators and doors, and all public areas
  • Two specially adapted rooms
  • Rooms located near elevators
  • Phones available next to the bed
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Business Services

At Hyatt Regency Cancun hotel, we offer a private office with a work space, computer, printer and Internet access (fee applies). The business centre at our Cancun hotel is open upon request at the front desk or through the concierge.

Computers with internet access and printing services are available at The Deli (located in the main lobby).

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Internet Access

Hyatt Regency Cancun offers Wireless Internet access to all guests (Fees apply).

Standard Access    $125 pesos, tax included
Premium Access    $175 pesos, tax included

Access for 6 devices.
 
 
The Deli
Computers with access to internet available. (Fees apply)
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Map & Directions

Cancun International Airport - 24 km / 15 miles, 25 minutes by car

On arrival at Cancun Airport you can take a taxi shuttle, called Chac-Mol, from the airport to the hotel. You will recognise these shuttles by their yellow doors, and they will give you a shared ride to the hotel for approximately USD 14.00 per person. You can get your ticket at the office by the main exit.
 
If you rent a car, please take the Northeast access which will connect you with Kukulcan Boulevard, please drive straight until you reach Kilometer 8.5 in Punta Cancun area.

Distances to Hyatt Regency Cancun hotel
  • International Airport of Cancun - 24 km/15 miles, 25 minutes by car
  • Cancun Convention & Exhibition Centre – 200 m, within walking distance
  • Downtown Cancun - 9 km / 5 miles
  • Caribbean Sea – Hyatt Regency Cancun hotel is next to the sea
  • Nichupté Lagoon – Hyatt Regency Cancun hotel is next to the lagoon
  • Plaza Caracol – .5 km / .29 miles, 5 minutes walking distance
  • Pok Ta Pok Golf Course - 1 km / 0.6 miles
  • Kukulcan Plaza Shopping Mall - 4 km / 2.3 miles
  • Isla Mujeres – 15 km, 15 minutes by car to the dock which will take 25 minutes to get to Isla Mujeres (by ferry)
  • Chichén Itzá Mayan ruins - 193 km / 120 miles
  • Riviera Maya – is 200 km long and lays from Puerto Morelos to Punta Allen. Puerto Morelos is 35 km away from our hotel in Cancun.
  • Xcaret Theme Park – 82 km/ 48.2 miles
  • Xel-há Theme Park – 104 km/ 61 miles
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Onsite Services

  • Bilingual hotel staff
  • Safety-deposit boxes
  • Ice machines on all floors
  • Concierge
  • 24-hours in-room dining
  • The Beach House Spa
  • 24-hours Gymnasium
  • Pools divided by a waterfall
  • Restaurants & Bars
  • Handicapped rooms / facilities
  • Babysitting services on request
  • Laundry and valet
  • Doctor on call 24 hours a day
  • Sightseeing tour desk
  • Free Parking
  • Water purification system
  • Major credit cards accepted
  • Gold Passport floor
  • Meeting facilities
  • Wedding arrangements
  • Wireless Internet Access (charges apply)
  • Deli Cafe Internet
  • Water activities desk
  • ATM
  • Daily activities program

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Parking

Hyatt Regency Cancun offers valet parking and complimentary parking.
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Hotel Shops

Inside Hyatt Regency Cancun you'll find a number of shops where you can buy items that will help make your stay more comfortable and convenient.

Shops include:

Tobacco shop
Souvenirs, beach wear, convenience articles, books
Hours: 8:00 am – 8:00 pm

Travel Agency
Tours & activities
Hours: 8:00 am – 8:00 pm

Jewellery
Gold, silver, gemstones and other fashion articles
Hours: 8:00 am – 8:00 pm
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Transportation

Hyatt Regency Cancun is within walking distance of some of the city's most famous landmarks, on the Boulevard Kukulcan which is conveniently situated close to main shopping malls, restaurant and nightlife.

 

Airport Transfers
The distance from the airport to the hotel is approximately 24 kilometers (15 miles) and it takes about 25 minutes by car.

 

If you require our assistance to arrange your airport transportation, please contact us at cancun.regency@hyatt.com


Car Rental
Car rental service can be arranged directly through our concierge. Additional major car rental companies operate from the airport. To hire a car, you must be at least 25 years old, hold a driver's licence and a major credit card.

Public Transport
There are local buses that service Route 1, which is in the Hotel Zone. They stop at all the hotels throughout the day and approximately every ten minutes at night. Transport to and from downtown Cancun will cost you about USD 1.00.

Taxis
Taxis are available from the Lobby. Fares are moderate, however, in order to avoid misunderstandings, it is best to settle the price with the driver before departing. The trip from the hotel to the airport will cost you about USD 32.00 and from the hotel to downtown Cancun approximately USD 15.00. Fares may vary.

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Blvd. Kukulcan km 8.5, Quintana Roo, Cancun, Mexico, 77500